General terms and conditions

Online booking via www.kaiserwinkl.com is free of charge. Payment for the entire arrangement is usually made directly through the accommodation.
The traveler agrees that in case of failure to commence a trip, possibly deposited credit card data will be passed on to a third party (booked service provider) for the debiting of the cancellation costs. A 14-day right of withdrawal pursuant to § 18 para 1 Z10 FAGG does not exist.
Upon booking an automated e-mail will be sent to your specified e-mail address with a link to evaluate your accommodation after departure.
When booking an individually selected accommodation, the Kaiserwinkl Tourist Association acts as an intermediary only (in the name and on behalf of the service provider).
In essence, the General Terms and Conditions for the Hotel Industry of the Austrian Hoteliers Association ÖHV (AGBH 2006, link to PDF below) apply containing the following terms of cancellation:

Up to 3 months before the trip: No cancellation fee
3 months to 1 month before the trip: 40 % of total cost
1 month to 1 week before the trip: 70 % of total cost
In the last week: 90 % of total cost

These conditions also apply if the accommodation does not display its own general terms and conditions or conditions regarding cancellation and payment at the time of booking.

When booking a complete offer (package), where Kaiserwinkl Incoming is explicitly mentioned as a service partner, the General Terms and Conditions of Travel of the Professional Association of Travel Agencies (ARB 1992, link to PDF below) apply. In this case, the Kaiserwinkl Tourism Association acts as the tour operator.