Booking with best value pricing
Best price guarantee
If you book your vacation on www.kaiserwinkl.com you get the best price attainable. Landlords and hotels carrying the “best price” designation vouch that the prices you find on our website are the best value.
If, despite the greatest care in pricing, you should find a cheaper offer elsewhere, the booked accommodation will refund the price difference.
Best price guarantee
Refund requirements
To get a refund on your existing booking via www.kaiserwinkl.com please make sure the competitive offer meets the following criteria:
- same accommodation
- same period
- same room category
- same arrival and departure dates
- bookable online
- prices can be confirmed by the provider upon request
Raising a claim
Your obligations
To ensure your claim, you must provide the hotel or landlord with proof of the cheaper offer within 24 hours of making the booking. Send the accommodation an email with the reservation or booking number and a screenshot of the website with the cheaper offer. Please make sure the following information is clearly visible:
- Date of stay
- Room category
- Occupancy
- Detailed pricing
- Services included in the price
- Time and date you came across the competitive offer
- Address (URL) of the other website
Exceptions
- Bookings made via auction websites (e.g. ebay, animod)
- Packages that include additional services such as half board, airport transfers, massages, etc.
- Bookings made through non-transparent booking channels (such as Priceline, where the name of the hotel is not disclosed until after the booking is made).
- Special rates for hotel accommodations in the form of promotions, bonus or loyalty offers, group rates, conference rates, rates for members of associations or organizations, travel agency rates, media rates, employee offers or similar special offers
- Nonofficial prices for hotel accommodation
- Price differences resulting from exchange rate, value-added tax, etc.